faqs & shipping
What is the process of making the clothing?
There are no copies of clothing made prior to order. Each piece of clothing is made by order, and you have the choice of making it specifically to your size…
Every piece of clothing you see, in the clothing store pictures, was made specifically to fit Winston Carter, or the model(s)…
Winston Carter makes the clothing himself in home… He draws the design by the industry standard measurements you select (if you happen to fit most clothing from other stores…) or customized to fit according to your body…
After adding an item to your cart. Fill out your size in the form that pops up afterward. Use the U.S size of inches” -
If you have questions feel free to text: 405-402-5870
Or email: ceo_cwcb@winstoncarterclothing.info
And we can set up a time to talk. We will be with you a.s.a.p =^)
We understand sizing can be a task
Thank you ahead of time for your interest in our custom clothing <3
We are here to make you stand out from the crowd!
How long does it take to make the clothing?
Winston Carter is a solo entrepreneur, start-up business, and as of now, a solo designer…
The creation process varies on a few factors…
1) Is there enough fabric in the studio to make the product - or - must more fabric and materials be shipped to the studio immediately after your purchase… which can take a few days to a week…
2) It usually takes 2 to 4 days to make the product when all materials and fabric are at hand…
3) Are there other products/clothing to make for other customers before you…
Estimate is a week or 2 weeks the latest to ship to you…
Feel free to send an email, or text while this process is occurring, or beforehand…
Emails and updates will also be sent to you while your order is in progress…
405-402-5870
ceo_cwcb@winstoncarterclothing.info
We are here to communicate on any level to keep you happy and comfortable!
Why trust a newly established designer?
Winston Carter would never sale anything he wouldn’t buy himself, wear or be proud of…
Winston Carter wants his reputation to become a trustworthy, established and well-known brand throughout the world…
Winston Carter uses sewing techniques that all the professionals use - to make sure every piece of clothing is well done, and will last for many years to come…
For having faith in Winston Carter - if you are not happy with your purchase - you are promised a 100% money back guarantee if you file for your return within 14 days of receiving your clothing…
But we are very sure you will be satisfied! Try us!
Sizing?
As of now… Winston Carter clothing items are not pre-made to a certain fit. They are all made by order, and according to the sizes you select.
Winston Carter is a believer in the uniqueness of sizes and shapes that we come in…
For that reason. We have an illustration based on the standard size fit, but we also have the option of making the clothing specifically to your measurements, so your items fit perfectly. For customer happiness, loyalty, and uniqueness…
We use the United States increment “inch”
If youu have any questions. Feel free to send us a text or email beforehand, or after…
405-402-5870
ceo_cwcb@winstoncarterclothing.info
As of now, Winston Carter is focusing solely on pants… more items will come shortly…
For a standard size fit
After you add the item to the cart - Fill out the form for your inches - and then continue with your purchase…
Click “Regular Size Pant Link” link below
For a custom size
There are several pictures and an explanation on how to measure your lower body, in case you don’t know how to…
You must contact us beforehand if you want your pants made to a custom size…
Click “custom pant size guide” link below…
405-402-5870
ceo_cwcb@winstoncarterclothing.info
Creating Custom Pairs of Pants
If you would like to make a pair of pants with us that is not in our store - Feel free to contact: ceo_cwcb@winstoncarterclothing.info
or text 405-402-5870
This also goes for using a different design of fabric with a different style of pant, or ordering a choice of your own fabric(s) that you would like to be made into a pair of pants…
Shipping
Items purchased are shipped after they are made. Emails will be sent during this entire process…
Depending on fabric supply, and orders from other customers. Order completion could take 3 days to 2 weeks, not including shipping time... Shipping generally 3 days inside the U.S… A week outside the U.S…
Always feel free to reach out about any concerns, or questions before, and/or between the date of your purchase, and the day of you receiving your clothing… We will also be giving you updates throughout the process. We will contact you on when we will begin creating your item(s). And approximate shipment and delivery date. All depends on other customer orders, and fabric supply…
Orders in the U.S are sent through USPS 3-day prioirty
Orders outside the U.S ae sent through Fedex or DHL
Text: 405-402-5870
Email: ceo_cwcb@winstoncarterclothing.info
International Shipping
Orders outside of the United States have a few more steps when it comes to shipping - and have higher flat rate fee, in order to pay for taxes, fees for customs, including paperwork for clearing customs…
A shipping return label will come with your order just in case… Same for U.S shipping… International Shipping will be sent by FedEx or DHL…
14 Day Shipping Return Policy
All items must be filed for a return within 14 days of your item being delivered to you. Once we receive your returned item(s)…
A refund will be immediately issued to your account…
All returned items must be returned in the condition that they were sent to you in…
Email: ceo_cwcb@winstoncarterclothing.info to start filing for your return. Include this in the subject line of the email: (Return, and your previous order #)
Tracking Package
After placing an order. You will be able to keep track on the progress of your order by creating a customer account… If you do not have one. We recommend you create one. To receive exclusive deals and offers…
We will also be in contact after your purchase and during the order completion, and shipping process… by email and/or phone
Once your order is shipped to you. You will be sent an email with a tracking number. Orders within the U.S will be sent by USPS 3 Day Priority…
Orders outside of the U.S will be sent by FedEx, or DHL…
Payments, Processing & Invoicing?
Payments process directly after the purchase is made…
Customers can track their orders from their purchase confirmation email, other emails during the process, or customer account. If you do not have a customer account. We recommend you sign up for one - so that you can receive offers and deals others won’t…
An invoice will be sent to you in this email after your purchase…
When your order has shipped. Another email will be sent with a tracking number - you will be able to keep track of your order with this number…
Contact
ceo_cwcb@winstoncarterclothing.info
Text: 405-402-5870
Infinite love, and standing out from the crowd!